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Other advice

Impact of COVID19 on Borough Council Services



Benefit help

Citizens Advice Bureau (CAB) have a dedicated helpline for those that need to make a claim for universal credit – 0800 1448 444


Domestic abuse

Some contact numbers that may be useful :-

Choices Domestic Abuse Services: 0800 917 9948

National Domestic Violence Helpline – 0808 2000 247

The Men’s Advice Line, for male domestic abuse survivors – 0808 801 0327

The Mix, free information and support for under 25s in the UK – 0808 808 4994

National LGBT+ Domestic Abuse Helpline – 0800 999 5428

Samaritans (24/7 service) – 116 123


Housing helplines:

  • Refuge Freephone 24-Hour National Domestic Abuse Helpline- 0808 2000 247
  • Shelter-  0808 800 4444
  • Choices- 0800 917 9948
  • Victim Support- 0808 168 9111




Release the Pressure

Support with mental health provided 24hrs a day.  Provided by independent charities and funded by KCC, Medway Councils and NHS partners.  Call 0800 107 0160 or text the word “Kent” to 85258 or visit releasethepressure.uk


Shop opening hours and new payment card facility

Asda and Marks & Spencer have launched a new shopping card to help the elderly, vulnerable and those self isolating to have their shopping collected by volunteers safely without the need to hand over cash or debit cards. 


Some shop opening times for NHS and Elderly


-Every Monday, Wednesday and Friday, for an hour between 9am and 10am, the elderly and vulnerable will be given priority.

-Every Sunday , NHS staff will be given an hour ahead of normal opening times.


-Every Monday, Wednesday and Friday, between 8am and 9am, the elderly, disabled and their carers will be given priority.

-From Monday to Saturday, NHS and Social workers can do their shopping from 7.30am to 8.00am.


-For the elderly and vulnerable, check with your local stores

-Every Monday, Wednesday and Fridat, between 8am and 9am for NHS workers.


-No specific times for the elderly or Vulnerable

- NHS staff can shop between 7am and 8am every day accept Sunday.